Shipping policy

SAFAYA OFFICIAL — Shipping Policy

Thank you for shopping with Safaya Official. Please read our shipping policy below so you know exactly what to expect after placing your order.

1. Order processing
As our garments are handcrafted, orders require preparation and quality-checking before dispatch. Orders are typically processed within 2–5 business days. During sale periods, peak seasons, or public holidays, processing may take slightly longer. You will receive a confirmation email once your order is placed and a dispatch notification with tracking once it ships.

2. Dispatch & shipping times
Our items are dispatched internationally. Estimated delivery times after dispatch are:

United Kingdom: approximately 6–10 business days
United States & International: approximately 8–14 business days

Please note these are estimates, not guarantees. Delivery times may be affected by courier delays, customs clearance, weather, or other circumstances beyond our control. Total delivery time = processing time + shipping time.

3. Tracking your order
Once your order is dispatched, you will receive a tracking number by email or WhatsApp. Please allow 24–48 hours for tracking information to update. You are responsible for monitoring your tracking and ensuring you are available to receive the parcel.

4. Shipping charges
Shipping charges (if applicable) are calculated and displayed at checkout before payment. Shipping charges are non-refundable once an order has been dispatched.

5. Customs, duties & import taxes
International orders may be subject to import duties, customs charges, or local taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price. We are not responsible for delays caused by customs processing. If a parcel is refused or returned due to unpaid customs charges, refunds (if any) will be issued minus shipping and handling costs.

6. Incorrect or incomplete addresses
It is the customer's responsibility to provide a complete and accurate delivery address at checkout. We are not liable for orders delayed, lost, or returned due to an incorrect or incomplete address. If an order is returned to us due to an address error, the customer will be responsible for re-shipping costs.

7. Delivery & proof of delivery
Once a parcel is marked as delivered by the courier to the address provided, or where the courier confirms delivery with tracking, our delivery obligation is fulfilled. If your tracking shows delivered but you have not received your parcel, please:

Check with neighbours, household members, and any safe/nominated place.
Contact the courier directly using your tracking number.
Notify us within 48 hours so we can assist in raising an enquiry with the courier.

8. Lost or delayed parcels
If a parcel appears genuinely lost in transit (not showing delivered), please contact us and we will open an investigation with the courier. Please allow reasonable time for the courier to complete their investigation before a resolution is offered. We ask for your patience, as we cannot be held responsible for courier handling once a parcel has left our facility.

9. Contact
For any shipping questions or delivery concerns, please contact us at